Transactions Stuck In PREPROCESSING state
Incident Report for Bitpanda Custody Ltd
Resolved
This incident has now been resolved.
Posted Oct 29, 2024 - 18:52 UTC
Monitoring
A fix has been implemented and we are now monitoring
Posted Oct 29, 2024 - 18:02 UTC
Identified
The issue has been Identified.
Posted Oct 29, 2024 - 17:35 UTC
Investigating
We are currently investigating this issue, transactions are stuck on PREPROCESSING state blocking users from providing travel rule information on inbound transaction, outbound transactions are also blocked.
Posted Oct 29, 2024 - 17:29 UTC
This incident affected: TrustVault, TrustVault Web, TrustVault API, and TrustVault MetaMask Extension.