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Welcome to Bitpanda Custody service status page.

Trustology Website Operational
90 days ago
100.0 % uptime
Today
TrustVault Operational
90 days ago
99.99 % uptime
Today
TrustVault Web Operational
90 days ago
99.99 % uptime
Today
TrustVault API Operational
90 days ago
99.99 % uptime
Today
TrustVault MetaMask Extension Operational
90 days ago
100.0 % uptime
Today
TrustVault Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Binance Smart Chain Operational
90 days ago
100.0 % uptime
Today
Bitcoin Chain Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Postmortem - Read details
Nov 29, 13:56 UTC
Resolved - We have analysed these "spam" transactions and we believe the spammer is trying to confuse people by sending transactions with similar addresses in the hopes that the user will accidentally send to them in future. Unfortunately the USDT and USDC contracts don't prevent someone from sending these transactions 0 value. There is no cost to our clients as the spammer is paying the gas for these transactions, but it produces noise on chain and risks confusion with addresses.
Nov 29, 10:05 UTC
Investigating - We are aware that some customers have been notified of zero token balances being sent from their wallets (for USDC / USDT) by an unknown account. This is due to the way the underlying contracts work in that they allow ANY account to send zero balance from one address to another.

Funds are safe and there as been no transfer of tokens and transferring a non-zero balance is not possible without approval from the account holder first.

We are continuing to investigate.

Nov 28, 11:17 UTC
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 16:31 UTC
Investigating - Our Bitcoin nodes are currently available. We are investigating and hope to have the nodes back within 30 mins. Users may see a delay in receiving web hooks related to Bitcoin or problems sending Bitcoin transactions
Nov 23, 16:24 UTC
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.