Creating ETH and EVM transactions failing

Incident Report for Bitpanda Custody Ltd

Resolved

This incident has now been resolved.
Posted Dec 12, 2024 - 09:35 UTC

Update

We are continuing to monitor for any further issues.
Posted Dec 11, 2024 - 18:40 UTC

Monitoring

A fix has been implemented and we are now monitoring the results
Posted Dec 11, 2024 - 18:35 UTC

Identified

There is currently an ongoing issue causing ETH & EVM transactions to fail the root cause has been identified and a fix is being implemented, we apologise for any inconvenience caused.
Posted Dec 11, 2024 - 18:11 UTC
This incident affected: TrustVault Web, TrustVault API, and TrustVault MetaMask Extension.